Refund & Returns Policy

Last Updated: July 2026

At Triple K&S, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

Return Period

You may return eligible products within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The product must be returned in its original packaging.
  • Proof of purchase (order confirmation or invoice) is required.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been used or damaged after delivery.
  • Products damaged due to improper use or handling.
  • Customized or personalized products.
  • Gift cards (if applicable).
  • Digital or downloadable products.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging

After reviewing your request, we will arrange a replacement, exchange, or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If your refund is approved:

  • The refund will be issued to your original payment method.
  • Processing typically takes 5–10 business days, depending on your bank or payment provider.

Exchanges

We only replace items that are defective, damaged, or incorrectly delivered.

If you require an exchange, please contact us before returning the product.

Return Shipping Costs

Unless the product is defective, damaged upon arrival, or incorrectly supplied, customers are responsible for the cost of returning the item.

Original shipping charges are non-refundable unless otherwise required by applicable law.

For valuable items, we recommend using a tracked shipping service, as we cannot guarantee receipt of returned parcels.

How to Return an Item

Please contact us before sending any return.

Email: info@tripleks.de

Return Address:

Triple K&S
Ernst-Reuter-Straße 11
71034 Böblingen
Baden-Württemberg
Germany

Contact Us

If you have any questions regarding our Returns & Refund Policy, please contact us.

Triple K&S

Email: info@tripleks.de

Address:
Ernst-Reuter-Straße 11
71034 Böblingen
Baden-Württemberg
Germany